Salary Circa £44,000 per annum
Contract type Permanent
Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Full Time

Published

Not Published

Closing

in X days

This is a Permanent, , Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Insight Operations Manager is the operational lead for the Insight Hub, ensuring that high-quality, consistent, and impactful insight is delivered across the organisation.

 

This role combines centre-of-excellence leadership, business partnering, and operational management. It is responsible for managing insight workflows, standards, governance, a central insight plan and insight repository, while acting as a trusted partner to teams across the charity to help them make better, evidence-informed decisions. The postholder will also manage the process of synthesising insights gathered from across into actionable truths that inform strategic decision-making, improve supporter journeys, and strengthen the organisation’s connection with its audiences. The position is focussed on guiding and supporting research efforts and managing insight processes and will not be responsible for the generation of primary insight.

 

MAIN DUTIES & RESPONSIBILITIES:

Insight Management & Business Partnering

  • Partner with teams across the organisation to identify and prioritise customer research and analytical needs.
  • Review and sign off all insight briefs to ensure consistency, quality, and relevance to strategic goals.
  • Provide guidance and oversight to teams in the evaluation and selection of external research partners.

 

Insight Process Ownership

 

  • Develop processes to ensure consistency and quality of all customer research undertaken across the organisation.
  • Own and maintain the supporter journey for customer research, ensuring standards are applied across all projects.

 

Insight Synthesis & Development

 

  • Manage the collation and synthesis of insight debriefs and research outputs to provide clear, actionable organisational “insight truths”
  • Identify gaps in knowledge and develop, own, and manage a central insight plan, aligning research activity with organisational priorities.
  • Develop and maintain a living repository of insights that can be easily accessed and applied across teams.
  • Communicate insights so that they are embedded into strategy, product development, communications, and supporter experience initiatives.

 

Market & Competitor Intelligence

  • Manage the tracking and reporting of sector campaigns and activity, messaging, and positioning, sharing learnings and implications for the organisation.
  • Identify emerging trends and opportunities in the external environment that may influence strategy or engagement.
  •  

WHAT WE ARE LOOKING FOR:

  • Familiarity with process development and business partnering in a large organisation.
  • Experience of customer/market research and insight management.
  • Experience commissioning, managing, and interpreting qualitative and quantitative research.
  • Excellent communication skills, with the ability to influence and partner effectively across teams.
  • Experience managing multiple insight projects simultaneously.
  • Collaborative and proactive
  • Highly organised
  • Curious and passionate about understanding people and behaviours.
  • Able to create simple compelling stories from complex details

 

Additional Information:

Ways of working:   

Agile - As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 22nd February 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

 

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Benefit 1

Benefit 2

Benefit 3

Benefit 4

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.

For more details on working for Alzheimer's Research UK click here.

Holiday entitlement

Healthcare

Sick pay

Pension

Cycle to work scheme

Family friendly policies

Learning & development