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in X daysThis is a Permanent, , Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure.
The IT Service Desk Manager will play a pivotal role in supporting the IT strategy and operational plans which supports the charity’s vision, mission and objectives.
This role will be responsible for ensuring that all IT Support services are successfully delivered across the charity by fulfilling line management responsibilities for all IT support team members, implementation and development of service level agreements (SLA) and Key Performance Indicators (KPI’s), implementation of service desk best practices, documentation of support processes, working with Head of IT on the creation and management of policies, monitoring of IT Policy adherence, creation of user facing communications and documentation, root cause analysis, trend analysis, creation and presentation of IT metrics, creation and ownership of a service catalogue, ownership of ticket management and associated processes, ensuring adequate onsite IT presence in our Cambridge office.
MAIN DUTIES & RESPONSIBILITIES:
Ticket management and ownership
Policy Management
Metrics
General
WHAT WE ARE LOOKING FOR:
The closing date for applications is the 26th January 2025, with interviews likely to be held week commencing the 3rd February 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
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The Values
We are creative and fearless in our work.
We take ownership of our work and lead from the front.
We collaborate widely and build supportive environments.
The Charity
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
The Benefits
It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.
For more details on working for Alzheimer's Research UK click here.
Holiday entitlement
Healthcare
Sick pay
Pension
Cycle to work scheme
Family friendly policies
Learning & development
Documents
Alzheimer's Research UK is a registered charity, numbers 1077089 and SC042474.
3 Riverside, Granta Park, Cambridge CB21 6AD
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